Terms and Conditions

1. Payment

   Full payment is required no later than 30 days from the date of invoice unless otherwise agreed. 

   Fees for the supply of course materials and Site Licenses are payable in advance.  Fees exclude VAT, which is payable at a rate of 17.5%.

   If you would like to make payment by credit card, please contact us by telephone so we can process this for you.

2. Cancellations and Transfers
   1. If you wish to cancel or reschedule a course once the confirmed booking form has been received by Combined Knowledge, the following charges will apply .
      
      

      Public and closed course events	Written Notice (Working Days)	Cancellation Charge (%)	Transfer Charge (%)
      All courses	0-11	100	100
      All courses	11-21	50	50

      
      
      
   2. Notification of all cancellations must be made in writing to Combined Knowledge.
      
      
   3. If a substituted delegate is to attend, please notify Combined Knowledge in advance.
      
      
3. Course Changes

   Combined Knowledge  reserves the right to cancel or reschedule courses without notice.  In the unlikely event that your training course does not take place after receipt of your signed booking confirmation you will be offered an alternative date to take the course. Combined Knowledge endeavours to deliver all courses as detailed in our public scheduled, cancellations or changes would only be for circumstances beyond our control.

4. Training Voucher Scheme

   The Training Voucher Scheme days can be used by anyone within the named organisation.  No other offers or incentives apply to this scheme.  Card validity is 12 months from the date of invoice and all bookings must be made and confirmed by Combined Knowledge within 12 months of the start date. Payments received for courses not taken within 12 months of the receipt of the confirmed booking are not refundable.  Prices are valid for the 12 month duration of the Voucher. 

Combined Knowledge
2 The Terrace
Rugby Road
Lutterworth
Leicestershire
LE17 4BW

Tel :+44 (0)1455 200520
Fax: +44 (0)1455 550316
e-mail: sales@combined-knowledge.com

VAT No: 927098300